Privacy Policy

Serving your needs and protecting your personal information are priorities for Virginia CU Insurance Services, LLC (referenced herein as "VACU Insurance Services", "we" or "us"). This notice describes the privacy and data security practices followed by VACU Insurance Services and explains what types of information we collect, under what circumstances it may be shared and what choices you have regarding how it is shared.

Information we collect

We collect personal information that is necessary to enable us to establish and to provide services, in each case, as permitted or required by applicable law. The personal information we collect varies depending on the services you request and use.

We may collect and (as described below) disclose nonpublic personal information about you that we obtain from the following sources:

  • Information we receive from you on applications and other forms.
  • Information about your transactions with us, our affiliates, or others.
  • Information we received from consumer-reporting agencies.

The term “personal information,” as used in this privacy policy, means information that identifies you personally. We may use information that does not personally identify you to help manage our business and to provide us, our affiliates or other companies insight into consumer behavior within our company and on our web site. We may use this aggregate, anonymous information even if you ask us to limit the disclosure of your personal information as described herein.

Information we share

We do not sell or provide personal information to third parties for telemarketing or any other independent use.

  • Third Party Vendors. To offer you products and services that help you achieve your financial goals, we may, however, share information with our affiliates and selected companies with which we contract in order for them to provide services on our behalf.

    To protect your privacy, we work only with third party vendors that contractually agree to (a) maintain strong confidentiality protections; (b) limit their use of any personal information to which they have access to those functions that are necessary to perform the services that we have contracted with them to provide; and (c) agree that they will not sell to other third parties the information we provide to them.

    Such affiliated companies may include, but are not limited to, financial service providers, title insurers, and real estate brokerage firms.

  • Nonaffiliated Third Parties. We do not share your personal information with nonaffiliated third parties that are not third party vendors (as described above).

  • Information of Former Customers. If you are no longer a customer of VACU Insurance Services or its affiliates, we will not share information we have collected about you, except as permitted or required by law.

  • Sharing of Information as Permitted by Law. We also may share information about you in other ways as required by law or as permitted to properly manage our business.

How we protect your information

We restrict access to your personal information to those employees who have a business purpose in utilizing your data. To protect your nonpublic personal information, we maintain physical, electronic and procedural safeguards that comply with federal regulations and leading industry practices and we also require third party vendors working for us to protect your information.

Online communication/Internet users

Regular e-mails you may send to us are not secure against interception by unauthorized individuals. Therefore, we ask that you not send nonpublic personal information, especially social security numbers, through regular e-mail. Likewise, we will not transmit through regular e-mail sensitive or nonpublic personal information that can compromise or violate a user's privacy.

We use Internet cookies to facilitate your use of the VACU Insurance Services website. A cookie is a data file that a web server places on your computer when you visit a site that, among other things, enables the site to recognize repeat visits from that computer and to display settings that you have previously selected through that computer. To take full advantage of the features and level of security that the VACU Insurance Services website offers, your Internet browser must meet certain requirements, such as supporting 128 bit encryption, and being set to allow our servers to create a cookie on your system.


  • Limiting Information we use for Marketing. We do not release your personal information to affiliates for purposes of marketing. If you establish a direct relationship with one of our affiliates, they may market to you directly – and you may address any requests to cease such marketing directly to such affiliates. Otherwise, to the extent that you receive any marketing materials relating to our affiliates' services, such communications come directly from VACU Insurance Services and you may exercise your opt-out rights as discussed below.

  • E-mail Communication Opt Out. We may periodically send educational and informational e-mails about our products and services, or those of our affiliates, to customers for whom we have recorded e-mail addresses. All customers who receive these e-mails have the opportunity to opt out of this service at any time by contacting us by phone or U.S. mail.

  • How to Exercise your Privacy Choice. You may also exercise any of the above-listed choices to opt out by contacting us by phone or U.S. mail.

Virgina CU Insurance Services, LLC

P.O. Box 90010
Richmond, VA 23225-9010

Phone: 866-342-9334

Links to other web sites

Our web site contains links to other web sites that may be of interest to you. We provide these links as a service to you and are not liable for the content or policies of any of these third party web sites. When you leave the VACU Insurance Services web site to visit a third party web site, VACU Insurance Services' policies no longer apply. Accordingly, you should review any privacy policies posted on other web sites you visit to ensure that you understand and agree to their terms.

Privacy policy inquiries

Please contact us if you have any questions about this statement or if we can help you in any way.


Material changes to this Policy and updated versions of the VACU Insurances Services Privacy Policy will be posted on the VACU Insurance Services web site. The effective date of this Policy is listed below.

June 28, 2024